11 Best Ecommerce Chatbot Platforms in 2022

Illustration by Karen Novelo via Dribbble

The demand for the best eCommerce chatbot tools is increasing. Bots are expected to handle 85 percent of customer support exchanges that occur online.

So, how will you outperform the competition if they’re also employing an eCommerce chatbot? Answer: Choosing the most appropriate chatbot for your company.

We wanted to make this as simple as possible for you, so we keep a close check on all of the best eCommerce chatbot solutions available here so you can make an informed decision on which is most suited to your business needs.

Even though there are numerous eCommerce chatbots available, there is a clear consensus on which platforms are the actual powerhouses.

So, which of the top chatbot players is the best fit for your eCommerce store? We’ve compiled a list of the top ten eCommerce chatbot tools for you to pick from.

1. Chatfuel


With over 300,000 live Messenger bots, Chatfuel is one of the most popular chatbot-building platforms. It allows you to create a fully functional chatbot in just 7 minutes, even if you don’t know how to code.

It’s simple to create conversational rules and templates for any need in the dashboard. The chatbot understands and identifies sentences from users thanks to natural language processing (NLP).

Chatfuel is a bot builder for Facebook and Telegram messengers in general. The platform can be used in a variety of industries, including eCommerce, retail, technology, real estate, and professional services.

It has aided in the development of chatbots for well-known brands and businesses such as Adidas, LEGO, HTC, Volkswagen, TechCrunch, T-Mobile, and others.

Chatfuel offers a free plan with all essential features as well as a few expensive ones.

2. Pandorabots

With over 300,000 chatbots generated, this is an open-source chatbot platform that is one of the oldest and largest.

Pandorabots assists in the development of a high-quality, multilingual, and voice-enabled chatbot that can be used on the web, mobile, Twitter, Telegram, Line, and Slack. Commerce, B2C communications, customer support, advertising, data services, entertainment, marketing, and other uses for chatbots are prevalent.

Pandorabots offers three subscriptions based on company needs: free (up to 1000 messages), developer (unlimited sandbox usage for $0.0025 per message), and enterprise (unlimited sandbox usage for $0.0025 per message) (contact support).

3. Octane AI

Octane AI chatbot platform’s major goal is to recover abandoned carts on the Shopify platform and thus save revenue. It’s simple to put up a bot in minutes using Octane AI and then modify it to match your brand.

It also connects to social media and offers real-time analytics. The platform is particularly well-suited to eCommerce and online merchants.

Octane AI offers two plans: the basic, which starts at $9 per month, and the pro, which costs $209 and has more capabilities.

4. Manychat


ManyChat is a chatbot construction tool that allows users to create a Facebook Messenger-based chatbot in under two minutes using a drag-and-drop builder.

The only requirement is that you use ManyChat to connect your Facebook account. You don’t need any programming experience to create a chatbot with ManyChat. In terms of marketing and automation, this bot builder offers a lot of options.

Its cost is determined by how many active members you have. The platform offers a free basic subscription with limited functionality for up to 500 customers. If you want to broadcast to a larger number of people, the fee starts at $10 per month.

5. Flow Xo

The Hundred built-in integrations and modules set this bot platform apart from the competition. You can create a single chatbot using Flow XO and then reproduce it across platforms like Facebook Messenger, Slack, Telegram, and others. This is especially useful if you communicate with clients through a variety of channels.

Flow XO also has an easy-to-use editor that allows you to create a chatbot without needing to type any code. Its pre-built templates make it simple to create a bot.

The program offers a free plan for 500 interactions as well as a standard plan for $19 per month. You can also upgrade your account to manage more interactions.

6. Verloop

Verloop is one of Asia’s most promising bot development platforms. You can be up and running in five minutes using their templates if you don’t know how to code.

Their chatbots are the most efficient way to generate leads, increase conversions, and respond to customer service inquiries. Verloop allows you to create bots for Messenger, websites, in-apps, and more.

Chats can be easily transferred to a human representative. And the leads are saved in a bespoke dashboard that can be exported to a variety of CRM and marketing software. Verloop has a free plan as well as paid versions with additional features and integrations.

7. Haptik


Haptik is one of India’s most popular platforms. More than 100 chatbots have been built on the platform across a variety of industries, including eCommerce, BFSI, telecom, and more.

Coca-Cola, Samsung, Amazon Pay, HSFC Life, and many other major corporations have adopted it as a solution. Haptik says that its users may create and deploy a bot in 10 minutes without using any tools.

The cost of chatbots is unknown, however, it is influenced by the number of messages sent by each organization.

8. Engati

Engati is another chatbot platform that allows you to create and design a chatbot in minutes without having to know any programming.

Its ability to publish bots across key chat platforms like Telegram, Messenger, Viber, Kik, Line, Slack, Skype, and the website sets it apart. Engati specializes in creating chatbots for a variety of industries, including eCommerce, banking and finance, marketing, healthcare, media and news, and more.

The platform offers four pricing options, including a free starter package and three fixed-price plans (starting at $19/month).

9. Chatteron

ChatterOn rounds out our list of best eCommerce chatbot solutions. This platform focuses on creating Facebook Messenger chatbots that respond with rich material and don’t require any code.

Furthermore, all of the bots are built on a patented contextual AI that self-learns. ChatterOn outperforms other bot-building platforms in terms of simplicity of development and functionality.

ChatterOn offers a free plan as well as a business plan at $ 0.0010 per message.

10. Mobile Monkey

Mobile Monkey

MobileMonkey is a chatbot editor and builder that supports Facebook Messenger bots, website bots, SMS bots, and live chat integration.

MobileMonkey is the World’s Leading Omni Chat Platform, allowing businesses to communicate with customers in real time through Web Chat, SMS, Messenger, Instagram, and WhatsApp.

Key features include a Multi-platform chatbot builder that allows businesses to reuse chat marketing content across any chat platform, a Unified Chat Inbox that allows you to manage all of your inbound and outbound messaging conversations in a single location, and a toolbox of automations and integrations to help scale your business messaging efforts.

MobileMonkey lets you enjoy the following: A comprehensive set of chatbot tools and automation. It is surprisingly simple to use for such a powerful platform.

Help Workflows and chatbot creation. Works across multiple channels (SMS, web chat, Messenger) and consolidates all conversations into a single inbox. All plans include an unlimited number of contacts, leads and a sizable user base

MobileMonkey Pricing: You can start building bots for free with a non-expiring version of MobileMonkey. Pricing for advanced automation and integrations starts at $14.25/mo and goes up to $299/mo.

11. Custom Speech Recognition Chatbots

Chatbots are one of the most accessible ways to observe AI in operation. To communicate with people, these conversational machines employ AI techniques such as machine learning and natural language processing (NLP).

On the other hand, voice bots, often known as virtual assistants, exist.

These, like chatbots, aim to automate certain procedures while playing a more personal role. They function as a personal assistant that reacts to voice commands.

Siri and Alexa are the most well-known examples. However, more businesses are launching their voice bots every day.

Converse Smartly is a powerful google speech-to-text conversion tool that converts audio files into editable text and provides insights such as top keywords, summary, speaker detection, sentiment, and highlighting themes and subjects.

Converse Smartly is a tool for converting dialogue or speech from team meetings, interviews, conferences, seminars, and even lectures into text. Try it out today!


Developing a chatbot for the eCommerce business, you already know how vital interfaces with shopping carts and marketplaces are.

However, connecting with a certain shopping platform takes a significant amount of time, effort, and money. Furthermore, each interconnection requires ongoing upgrades and maintenance.

About the Author!

Noor Fatima is an amateur writer working as a Content writer. Studying Mass Communication with only a few years of experience in writing but has a passion for research and writing.

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