Brand strength can secure a company’s future, even when times are tough. It allows a company to anticipate and plan for any unforeseen circumstances. This ensures that a company does not have to pivot in the face of a crisis. In addition, a brand that is strong can adapt and change with the times.
Effective communication is a crucial aspect of brand building. Communication should be authentic and transparent. It should include all mediums, including digital and traditional media.
It should also incorporate stakeholder meetings and press conferences. Authentic communication is also important because it builds customer loyalty and creates long-term relationships.
The problem is that many business managers do not actually understand proper communication. As an example, they do not use a brand voice, which is practically the way in which the brand communicates with partners, current, and potential customers.
It is important to be very careful with every single message the brand sends. This is particularly the case with social media posts. Regardless of the messages, the voice has to be the same and the way in which you communicate has to be consistent.
Appealing to consumer emotions
Appealing to consumer emotions is a key part of brand building. There are many emotions that consumers can be motivated by, but some are more effective than others.
Fear, for example, is an emotion that can motivate immediate action. The WWF used this emotion in a campaign that included a fish-headed man, whose head was a symbol of climate change. Other emotions, such as anger, can help align your audience with your brand.
Companies that can appeal to consumer emotions can see tremendous payoffs. For example, a major bank recently introduced a credit card targeted at Millennials, resulting in a 70% increase in use of the product.
Another example is a leading household cleaner, which turned market share losses into double-digit growth. And an apparel retailer, which was struggling to grow same-store sales, repositioned itself to target its most emotional customer segments and accelerated same-store sales growth.
It should be added that appealing to consumer emotions should not be done without proper initial research. You do not want to appeal to the wrong emotions. A good marketing research company can so easily help you to do this.
Or, you might end up with the problems PETA is faced with right now as its supporters are fewer and fewer because of appealing to the wrong consumer emotions as they are trying to promote their campaigns.
When a business owner wants to reach the most people for a product, they must first determine their target market. This means knowing what type of customers you want to reach and creating a marketing strategy around these individuals.
This is important because it means that you will be able to get the biggest bang for your marketing dollar if you can reach the people who are most likely to buy your product.
For instance, let’s talk about Judd Shaw Injury Law, motorcycle accident law firm in New York and New Jersey. The target audience in this case is made out of motorcycle accident victims.
Branding campaigns have to be created based on this sector. Promoting the legal services of the law firm to, for instance, people who want to get a divorce would lead to not getting clients. And the brand will suffer because people who would see the law firm would not like what they find.
To properly handle all this, it is important to identify your target market and identify what makes it unique. This will help you better explain your value proposition to potential customers. This process is called product positioning.
It involves writing down a brief statement of the benefits your product offers to your customers. The statement should be in the form of a marketing message and should include four key components: target, category, differentiator, payoff, and demographics.
You should also make sure that you target customers based on their pain points and needs.
To make your brand stronger, you need to focus your marketing efforts on customer retention. One way to do this is to create a program for new customers called onboarding. This program teaches new customers how to use your product or service and saves them time. It also improves the overall brand experience.
Brands that create exclusive events for customers are successful and will excite customers. Customers understand that a brand stands for much more than just its products and services. In addition, a strong customer experience will leave a lasting impression on them.
A very simple way to increase customer loyalty without having to invest too much is the development of a referral program. This practically means you reward customers when they bring in more clients. The brand gains because of the existence of this program as it shows you give back to those who help you succeed.
Obviously, several other things can be done to increase customer loyalty. At the end of the day, the goal needs to be to make the customer appreciate the brand and recommended to others, like friends and family members.
To sum up, making a brand stronger is not as difficult as it initially seems. However, it is rarely a priority for many businesses, especially the smaller ones with a limited marketing budget.
You should not make the mistake of neglecting branding since having a strong brand can so easily protect your company from the tougher moments that will definitely appear sooner or later.
Think about the fact that you already know many strong brands. This did not come overnight. In fact, it came with years of constant branding work. Basically, this all does take time but we cannot neglect the importance of a very strong brand.
In the event that you do not know how to create a strong brand, manage it, and promote it, the best thing you can do is to hire a specialist that will take care of that for you. Do not neglect the importance of building a strong brand!