In 2021 more and more customers look for easy digital solutions when looking for services or products. Because of that, many business owners decide that it is high time to move their businesses online. Every industry is different, so their methods have to vary, but there are still some similarities.
Most tools you can find online are universal and can help you move your business online regardless of your field. Below, you will find a list of such tools, including secure online payments, chatbots, online booking software, and many more. Read on, and don’t be afraid to move with the times!
#1. Business Phone Service
Although you might not know what is a softphone or how to make calls over the internet, you can probably imagine the benefits this solution provides. It allows you to streamline your business processes and transfer the communication channels with your clients to the web.
Getting a business phone system allows you to contact your customers without the need to pay for traditional phone systems. It is a simple yet effective way to cut costs and increase the efficiency of your business.
#2. Social Media Platforms
Today, a majority of online shoppers use social platforms to find and buy products and services they need. A study conducted by Statista in 2011 shows that over 50% of millennials ask their friends on Facebook for advice before purchasing a product or service.
To capitalize on this trend, you need to integrate your website with social media channels. Using social media as a sales channel will increase your visibility and enable you to reach a wider audience of potential customers. It’s also a great way to fill your website with relevant content that will make it appear in search results.
#3. Secure Online Payments
Online payments are another major factor of the digital revolution. Nowadays, most people prefer making payments online instead of going to local stores. There are many reasons behind that, but one of them is the convenience offered by this option.
If you want to move your business online, you should absolutely consider using secure online payments. This feature will provide your customers with a convenient way of purchasing goods and services and help you avoid the hassle of handling cash.
Chatbots are becoming increasingly popular nowadays because they improve customer experience and allow you to automate specific tasks. If you want to move your business online, you should consider adding chatbots to your website.
#5. Appointment Scheduling Software
Many people prefer booking a place in a hotel by using the website instead of calling the business directly. By adding scheduling features to your website, you will provide your customers with a convenient way of planning their appointments with you or requesting a consultation. If you own a business that revolves around frequent meetings with your clients, you should consider doing it.
Appointment scheduling software allows you to provide your customers with a convenient way of booking your services. It will also allow you to automate dealing with bookings, so you will have more time to focus on other essential tasks.
#6. Email Automation
As you probably already know, sending emails is one of the most efficient marketing strategies. However, if you want to achieve good results, you should make sure that your emails are personalized and relevant to your customers. Email automation can help you accomplish both of these goals.
This tool can be easily customized and adjusted so that emails appear in your customer’s inbox at the right time. It will also allow you to send personal messages and respond to customer questions faster than ever. In short, it takes repetitive tasks off your back to give you time to look after other aspects of your business that need your attention.
Intranet is a type of software that allows businesses to communicate efficiently with their employees. A business owner can use this software to send announcements, schedule meetings, and manage schedules. Overall, it is an excellent tool that will improve your workflow by giving you the ability to share relevant documents, articles, charts, etc.
Now you know what crucial tools you should look for when deciding to go with your business online. Bear in mind that this list is not complete because many other tools can help you increase your online presence. However, the ones that we mentioned above are among those that you should not overlook.
Remember that solutions like chatbots and social media platforms offer tons of possibilities for your company. Similarly, email automation services and online booking software providers can help you grow your business and see it thrive like never before. All you have to do is pick the right tools according to your needs, and your transition to the virtual world will be smoother than you expect.