We are well aware that due to technological advancement, robots play a significant role in our lives now, in any industry. We are entirely encircled by a pack of machines that impact our lives in extremely critical ways; one is a chatbot solution.
That is the reason it is no shock that even the HR division of different organizations think about utilizing chatbots as a replacement of their real HR (actual HR department)! For example, Gartner has also anticipated that 80% of customer interactions will be replaced by chatbots that would further lead to no or zero human involvement of humans.
Chatbots are becoming a very important part of the business process. Chatbot enables the assistance domain to extend from sales and conversion to customer support. Now it is time they venture out into the unchartered territory of human resources. Chatbot possesses the ability to make the role of HR more strategic than being a mere support function.
As per the statistics, By 2025, The overall market value of chatbots is expected to reach $1.25 billion by 2025.
Although chatbots can also be used for essential customer- service purposes, there are many consumer-facing companies that are using bots for the same purpose. HR departments are also shifting towards Chatbot usability. Several HR solutions and service providers have lately shifted most of their efforts on using bots.
One of the most renowned examples for the same use case is the American online retailer, Overstock, who introduced a chatbot called Mila to deal with the issues related to employee scheduling.
Now, Mila has completely replaced a call-in hotline for sick employees. An employee need not leave a message to his/her manager or call in to inform they are not feeling good. With the help of a quick chat feature, it has made it easier for the manager and employee to check employees’ schedules and find someone to fill in for the sick worker.
Mila has other features that include helping employees to manage and checking their schedules, passing information to the manager, and so on. Get other things are done that would typically require time and involvement of the physical presence of the HR Team.
Chatbots for HR are designed in a way that they can respond to employee HR questions in real-time. Instead of having to visit an HR staff or department or waiting for a revert to an email, now employees can get answers to their questions right away using an AI-based chatbot.
Besides, chatbots can also use data collection to streamline job processes and increase productivity. Chatbots save every data, whether it is related to the questions that employees ask or any activity that happens within an organization. Managers can also use bots in several wats; one of the most prominent things is to identify potential disagreements or chaos with company policies.
The concept of workplace assistants is rapidly attracting attention as machine learning and natural language processing techniques make the machines more intelligent and interactive.
Chatbots will overshadow mobile apps
With the advent of digital transformation and technological advancement, it is assumed that the market for mobile applications will become quite saturated in the coming days. This leads to the assumption that there are various companies that will use chatbots solutions over mobile application development in the coming days. Chatbot solutions also help in the time savings of customers and businesses and spending less and wisely, whether it is in monetary terms or time.
Will chatbots replace HR professionals?
Chatbots are rising to dominance in the HR world. But, here, a big question arises, “Are they intelligent enough to replace the very people who employ them, i.e., HR professionals?”
Machine learning capabilities are highly advanced, but they do not match the human brain’s cognitive skills- competencies such as experience-based judgment, Communication, collaboration, leadership, etc.
For example, a chatbot can carry out the initial filtering of job applicants. Still, it operates on a simple decision tree with fundamental yes-no answers or a limited response choice.
The reality is that an increasingly complex business environment will continue to demand complex human skills such as dealing with ambiguity and contextual decision making, which chatbots do not deliver.
Moreover, if chatbots were to replace HR professionals, it would mean taking the “human element” out of HR- certainly not suitable for a great employee or candidate experience.
In addition, HR professionals need not worry and should befriend chatbots. There are numerous benefits that HR professionals can gain by employing chatbots to take over the tasks.
Recruitment bots will become more important
A few organizations will try to replace their HR work with bots totally – this is a handy choice as it will empower them to spare time on manual tasks, for example, planning interviews, screening applicants, and noting incidental questions.
A chatbot can undoubtedly deal with all errands and complete them in a lot quicker way than a human. This procedure additionally permits us to address all types of discrimination that happens within an office since a bot has no partiality.
The main thing that is yet to be seen is whether a bot will be sufficiently delicate to process all the subtleties in a person that is somehow related to the screening.
A new conduit for employees
#1. Employees can connect with HR via mobile devices
As per the statistical findings, messaging mobile applications have taken over social networks in terms of the average user base. It only makes sense to create a chatbot that acts as a communication channel between the employees and the HR department. This will bring effective Communication between the two groups as the traditional and much cumbersome task of being timely updated will be quick and considerably more disentangled.
#2. HR can respond in real-time, resulting in faster employee decisions
Sometimes the HR department can send out an overwhelming load of information frequently during open enrollment. However, employees typically forget answers to essential questions or throw away documents that are needed in the future.
A chatbot for HR will address questions in real-time, resulting in quicker decision making for employees. An AI chatbot, for example, Leena AI gets more intelligent over a period of time and will figure out how to respond to questions frequently asked by the employees.
There will be some questions that a chatbot, Leena AI won’t promptly have the option to reply. However, the HR group can prepare the bot to perceive regular issues being asked, permitting HR to react to fewer inquiries after some time. This opens up the HR group to deal with increasingly key issues.
#3. A chatbot can collect employee data to create more efficient processes
A chatbot for HR can be utilized for something other than addressing questions. There is additionally the chance to utilize these bots to assemble employee data to settle on informed decisions and make progressively productive procedures. For instance, a chatbot, for example, Leena AI, can collect real-time analytics to see what kind of questions employees are frequently asking.
Let’s say that many number of employees are posing inquiries about dental repayment delays. This information could demonstrate that something in the framework isn’t working accurately.
Before things turn out of hand, an HR official could distinguish the issue and let representatives realize that an answer is being executed. HR groups could likewise take a gander at worker information gathered by means of a chatbot to run the sentiment analysis to understand employee satisfaction rates.
HR Chatbot Applications
HR Chatbots are a convenient and conversational technology tool that can be leveraged at every stage of the employee life cycle, from hire to retire-
Chatbots discover pertinence for recruitment activities, for example, sourcing, screening, and choice. Employment candidates today are overpowered with pieces of information.
Chatbots can help connect with competitors and assemble connections by being the main purpose of contact through inquiry goals. For instance, chatbots are as of now helping work candidates comprehend the activity job’s definite nature according to their prerequisites.
Organizations are utilizing AI calculations to screen a great many requests for job applications, i.e., employment dependent on information parsing and pattern selection. Chatbot-run appraisals and simulations are the most recent feature for searching for a suitable candidate for a respective job. Since these can be modified to minimize hiring biases, they demonstrate an entirely alluring component for the recruitment process.
Another major area is Communication and notification. Candidates frequently complain of not being informed on time of the hiring status, whether they are selected or not. Chatbots can offer an automatic feature of push notifications that provides information on time and enhance the candidate experience.
Learning and Development:
Chatbots can be used to create micro-interventions for learning at the employee’s point of need. For example, if an employee wants a quick answer on a routine query, he or she dials into the learning chatbot, receives learning, quickly applies the learning on the job, and gets the desired results.
We may see chatbots replacing certain call center and customer service functions. Another useful application is new employee onboarding, especially for resolving queries around bank data, tax information and other routine joining elements.
Yet another futuristic application of chatbots is for detecting employee moods through voice recognition technology and natural language processing. Driving employee engagement through sentiments analysis is thus a very real application of chatbots.
About the Author!
Shruti Bansal is a tech enthusiast with a specialization in Digital Marketing. She is passionate about technology, internet marketing, & writing. She is currently working in Affle Enterprise, a Mobile App Development Company.