How Do You Use Artificial Intelligence in A Small Business

Illustration by VectorMine via Dribbble

In old age when there was no sign of technology and people dreamed of facilities that are now easily available especially for urban people, so 21st century is known as the revolution of technology.

Artificial intelligence is also known as machine intelligence which is very essential in today’s world. With help of machines, people are running their businesses. Artificial intelligence has helped small businesses to compete with big companies.

Artificial intelligence is helping people around the world, instead of doing every work physically; people are doing it with machines. As a result, they are doing their work easily and are producing much more profit. Artificial intelligence has been applied by many businesses across the world.

With help of it, we can run businesses even in our homes. Workers are learning automatic work, which is helping them in saving their time.

We will discuss now that how we will use artificial intelligence and what are the factors of artificial intelligence for running a business.

#1. Hiring the best candidates

Hiring the best candidate for your job is important because hiring a suitable candidate, who can meet and influence people, is very essential for the business.

By hiring the best candidate he can develop the best customer service, and for his business in the market. Always focus on choosing the right person the candidate post because he is the one behind your business success.

#2. Security

Security is most important in today’s world, without security you cannot run a business. Security should be the priority while running a business. With help of artificial intelligence scan your system so, that nobody can hack your data, which will be difficult for you and your workers.

If you are hacked, your company information will be leaked and your workers can go into the wrong hands.

#3. Marketing

Marketing is very important while you are running a business. Artificial intelligence has made marketing easy for companies. With help of it, workers can collect, analyze data, 60% of the marketers are using artificial intelligence in marketing.

Nowadays by using artificial intelligence there will be lesser errors. Less time will be applied and the result will be much better.

#4. Automate customer communication

Companies have installed chat boxes on their pages with help of which they can talk to customers and answer their questions. This technique is very important in running a business. It also helps in building workers, customer relationships. Open line communication is a success for your business. Helping your customer 24/7 is very helpful for your business.

#5. Scheduling workers

Scheduling workers can also be done on artificial intelligence. Artificial intelligence has made scheduling easy for employers. As a human we cannot collect more data, now with help of artificial intelligence, we can schedule workers easily. We can save time. Now every company has taken the advantage of scheduling their workers.

#6. Cover front-line customer engagement

Artificial intelligence has helped a lot in customer support when a company is dealing with a large. Several clients and you have no resource of handling everyone but with artificial intelligence now with one touch you can handle everything.

#7. Coach your sales team with an advanced tool

Now with help of artificial intelligence, you can share skillful techniques with the entire team of your business. Every manager knows how to deal with their co-workers. Managers must build trust level with their workers. Encourage workers to do their work on time and to reply to their customers on time.

Artificial Intelligence impact for Business
Illustration by Ade Immanuel via Dribbble

Artificial intelligence impact on business

  1. It helps in saving time and money.
  2. It avoids mistakes and errors.
  3. It collects a large amount of data.
  4. Increase production.
  5. Make business faster.
  6. It helps in healthcare sites.
  7. It helps in industries.

If you have a small business of waffle and sandwich makers then you can use artificial intelligence to promote your work. You can also make ads to promote your work through artificial intelligence.

Advantages and disadvantages

Artificial intelligence has helped a lot of workers. It has reduced human errors. Humans make mistakes; however, the computer does not make any mistakes. Humans can hardly be available for 5_6 hours but computers are available 24/7 which is helping customers. Machines can make faster decisions than humans.

Due to artificial intelligence, many inventions are on the way but it has also some dark sides such as unemployment is the big threat of artificial intelligence. As the use of computer is getting more and more so people are becoming unemployed, they are sitting in their home doing nothing but waiting for opportunities.

As new inventions have both good and bad effect, but we as a human we have to take care and to focus on the positive side of every invention. As artificial intelligence has made people unemployed but it has also made the work easier for many small businesses.

Impact of technology on small business

Technology has helped small businesses in running their businesses. It has a great impact on business running. It is helping people in making money. It has both positive and negative impacts.

 icon-angle-right Negative impacts

The negative impact of technology is that face–to–face communication has decreased. Anyone can hack your data and information. Distraction is also one of the negative impacts of technology. Employees also cheat through technology and you cannot train your technology.

 icon-angle-right Positive impacts

Now with technology communication has become easier, you can talk to another person in another country within a second. It makes you competitive; you can compete with other businesses. It also increases production and profit.

Weak artificial intelligence

  1. It has a smaller range with a smaller scope.
  2. It is only good for specific tasks.

Example: Siri and Alexa.

Strong artificial intelligence

  1. It has a wider range and wider scope.
  2. It has increased human intelligence.

Example: Robots

Purpose of artificial intelligence

The purpose of artificial intelligence is to help people in making money in their homes. It has helped many jobless people, to set up their small businesses. It has also helped in the health care department.

Robots are the invention of artificial intelligence

Google Maps, Uber, Lifts, plagiarism checkers, and many other tools are examples of artificial intelligence.

Career trends in artificial intelligence

Jobs availability is increasing over the past few years. They are giving 60 to 65% salaries. They are hiring new and talented people. It is the new thing that has emerged in technology. Alexa and Siri are interacting with humans for their needs. It processes faster. Artificial intelligence is termed the future.

It has helped in many fields such as;

 icon-angle-right Entertainment

In the future even now you can sit and watch your favorite movie stars. Some people are making videos that are helping them in making money. 90% of the people put their videos on YouTube and get money through it.

 icon-angle-right Medicine

Artificial intelligence has helped in Medicine sites. It has helped doctors and hospitals to analyze data. With help of it, many machines are developed.

 icon-angle-right Transportation

Google Maps has helped tourists in transportation; people can go to another country and another city with help of Google maps.

Experts say that artificial intelligence will make people’s lives easier by providing every solution to the problem. It is the fastest-growing technology. It will help drivers to drive safely and will be also helpful in the health care department.

They believe that many jobs will finish by 2030 such as; travel agents, cashiers, fast-food cooks, mail carriers, bank tellers, etc

Its concept started in the 20th century. It has solved many problems such as decision-making, problem-solving, learning, and understanding.

Need Of Artificial intelligence

AI enhances the productivity of small businesses. It Increases operational processes and empowers productivity. Business owners don’t have to rush over mundane tasks and human error which otherwise would have taken the time they needed to have done some other purposeful work regarding their business plan.

Small businesses can take advantage of AI as it doesn’t have a price tag and help small businesses become more customer-centric. In addition, AI can guide a team to more advanced tools and can help give answers to customers 24/7 using chatbots.

Uses of AI in Businesses

Small companies are learning to automate their systems instead of doing it manually by humans who thus brings a decrease in human error which ultimately leads to greater profit and efficiency. AI causes a reduction in time, free up your precious time, and helps customers find what they are exactly searching for.

AI tricks the human mind into providing them with personalized ideas and posts. AI is the new name for productivity as it helps candidates find job from their place and let them schedule their time which is best suitable for them. Machines make algorithms that help in detecting fraudulent


AI is ultimately going to have a brighter future in terms of businesses doesn’t matter small or on a big scale. It consecutively decreases human error and increases acuity.

It has a huge impact on small businesses that are just at the beginning of their growth.

About the Author!

Hamza Abbasi is a keynote speaker on social media strategy, LinkedIn marketing & social media marketing trainer, MediaHicon digital marketing author, and MediaHicon SEO consultant for global organizations.

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